Desktop Support Engineer

• Provide desktop support to endusers including troubleshooting hardware and software issues.
  
• Set up and maintain network configurations including LAN/WAN and wireless networks.
  
• Configure and troubleshoot VPN connections for remote access.
  
• Assist in the deployment and management of cloudbased solutions.
  
• Monitor and manage firewall settings to ensure network security.
  
• Install configure and update desktop hardware and software.
  
• Respond to technical support requests in a timely and efficient manner.
  
• Document and track support requests and resolutions in the ticketing system.
  
• Collaborate with other IT team members to resolve complex technical issues.
  
• Stay updated with the latest technology trends and best practices in desktop support.
  

Requirements

• Proven experience in desktop support troubleshooting and networking.
  
• Knowledge of VPN configuration and cloud deployment.
  
• Familiarity with firewall management and network security.
  
• Strong problemsolving and analytical skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to work independently and as part of a team.
  
• Proficiency in using support ticketing systems and remote support tools.
  
• Selfmotivated with a proactive approach to technical support.