Pepe Jeans Customer Support Agent for the Italian Market

Our Client

AWWGis the global fashion group that integrates the brandsPepe Jeans London Hackett and Faonnable. Pepe Jeans is a legendary denim brand wellknown for its highquality cuttingedge stylish and durable designs.

They are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it.

We are looking for extraordinary people to join our team immerse themselves in the brands and deliver firstclass service to our customers.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious:Proactive approach to problemsolving and a can do attitude.

We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What you will be doing

• Provide exceptional eCommerce Customer Support via telephone chat and email
• Create a positive dialogue & interaction with the customers
• Assist and guide customers with all the required knowledge
• Respond appropriately to consumer needs and handle complaints and objections with empathy
• Build and maintain rapport with customers prospects colleagues and clients
• Meet personal and quality compliance standards & individual performance targets in line with CPM requirements plus contributing to the teams overall target/SLA
• To understand client activity campaign and product knowledge
• Attend training and briefing sessions (internally and externally) to gain expertise and understanding of Client and Contact Centre requirements

Requirements

What skills & experience you will bring to us

• A fluent level of Italian (spoken and written)
• A high level of English
• Serviceoriented with a drive to achieve and exceed targets to achieve a highquality level of consumer service
• Calm with the ability to deal professionally with challenging calls
• Open to feedback and keen to improve performance
• Well organised and able to prioritise your workload
• A natural team player we believe in supporting and developing our people and we want you to grow with us and help us to grow our business
• Passionate about giving and receiving fantastic customer service we want you to treat every call or email as an opportunity to delight our customers

Good to Have

• Experience in the customer service industry ideally in a contact centre environment

Benefits

What do we offer

• Start date: ASAP
• Contract: Temporary 3 month (1month probation period)
• Parttime: (25 hours/week)
• Working days/Hours: Monday to Friday between 9 am 2 pm
• Salary: 11.61346 gross per year
• Bonus: 300 gross upon completion of contract
• Holidays: 2 per calendar month
• Paid bank holidays: 1 extra day in lieu
• Hybrid model: 50% office working the rest working from home
• Training: 2 weeks from the office
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Pepe Jeans online discounts
• Option to signup for Discounted Private Health Insurance
• Referral Program Bring a friend and get a referral bonus.
• Access to LinkedIn specialised training & courses.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare#wearecurious#weachievetogether