BPS Executive

Job Title: BPS Executive (Call center support executive)

Location: Ahmedabad

Job Description:

• The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement reports informative communication complain resolutions surveys over all communication mediums (Call WhatsApp Email SMS and Skype).

Key Responsibilities:

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• The execution of daily campaigns including Channel Partner special events product trade scheme communication and festival communication.
• Candidate will be responsible for coordinating with relevant teams monitoring responses and addressing any customer concerns arising from the campaigns.
• Engages with new Channel Partner through Call email and WhatsApp.
• Candidate will provide the necessary information assist with onboarding processes address queries and ensure a positive and smooth experience for new Fleet.
• Handles various tasks related to the social media community (Facebook). This includes accepting Facebook member requests approving daily dealer posts collecting dealer special occasion photos on Facebook creating awareness through Facebook creatives and reconciling Facebook members.
• Update Channel Partner and employee groups in WhatsApp adds new Channel Partners on a monthly basis and ensures accurate and uptodate information in the groups.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions process customer accounts and file documents.
• Follow communication procedures guidelines and policies.
• Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction.
• Prepare the Daily/Weekly/BiWeekly/Monthly/Quarterly Reports.
• Support and increase the CRM usage and help in Monthly/quarterly redemption of the products

Qualification/Requirements:

• Graduate in any discipline
• Minimum 1 year of relevance experience.
• Excellent communication in English/Hindi is compulsory
• Inbound/outbound calling process
• Email writing skills inbound/outbound
• Good Knowledge of MS Excel PPT and Word

Skills

Information Technology, Ms Excel, Writing Skill, Visio, Writing Skills, Aris, Reconciling, Excel