International Mobility Coordinator

On the behalf of our client leader in Move Management and Relocation Services we are hiring an International Move Coordinator.

We are currently seeking an experienced and versatile International Move Coordinator. This individual will provide exceptional customer service and maintain the highest level of communication among all parties involved in coordinating a move. The ideal candidate will possess extensive knowledge of local and international providers and processes and demonstrate the ability to resolve emerging issues with precision and efficiency.

• Ensure excellent service standards
  
• Maintain high customer satisfaction
  
• Develop destination service skills to support our expanding service offerings
  

• Coordinate the Full Relocation Process: Manage the entire relocation process for multinational clients balancing the company s requirements with the assignee s needs.
  
• Manage the Entire Supply Chain: Build costs prepare quotations and engage all stakeholders until service is fully delivered.
  
• Main Operational Point of Contact: Serve as the primary liaison for expatriates and their families throughout the relocation process.
  
• Compliance and Guidelines: Ensure all relocations are conducted legally and in accordance with company guidelines.
  
• Database Management: Maintain the database ensuring all records are accurate and up to date.
  
• Promoting Services: Actively promote and crosssell the company s services to clients.
  
• Ad Hoc Duties: Assist with any other tasks as required.
  
• Customer Engagement: Go the extra mile to engage customers.
  

Requirements

• Experience: Previous global mobility or relocation experience is essential.
  
• Language Skills: Fluency in Cantonese and English mandatory; Mandarin & French is a plus.
  
• Customer Service: Excellent customer service and communication skills.
  
• Technical Skills: Strong understanding of MS Word Excel and PowerPoint.
  
• Customer Support Experience: Proven experience in customer support.
  
• Phone Skills: Strong phone contact handling skills and active listening abilities.