Enterprise Technical Account Manager - EMEA

ABOUT THE TEAM:

Our international team of 15 Technical Account Managers is spread across the world including EMEA US and APAC. Always striving for a seamless client onboarding and bugless integration is what we do and handling clients requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies.

What makes us strong is our constant support for each other our constant strive to dig deeper into problem solving which would also be qualities we would be looking for in our next colleague as well.

ABOUT THE ROLE:

As a Technical Account Manager at Talon.One you will:

• Take ownership of the integration process of our APIdriven platform with our clients ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination
• Own and manage a book of assigned customers including Enterprises with a focus on the customers API usage ensuring retention growth and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding processes

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Previous experience working as a Technical Account Manager Integrations consultant or other related role
• Experience with full ownership of complex API integrations for assigned accounts
• Ability to successfully handle Enterprise accounts which would make you eligible for an Enterprise Technical Account Manager role
• Proven experience with SaaS based products
• High level of problemsolving attitude in a troubleshooting environment
• Ability to explain complex topics in easily understood and concise language to both technical and nontechnical professionals
• Excellent customer focus with a polite patient caring calm and always professional demeanor
• High focus on datadriven decision making

WHAT WE OFFER:

• Great inhouse industry knowledge and experience
• Complex and scalable product in a niche market
• Learning budget and LinkedIn Learning
• 30 vacation days
• Inhouse German language courses
• Discounted Urban Sports Club membership and BVG ticket
• WorkDogBalance your best friend is more than welcome!
• Mental health support with Nilo.health

WHY YOU SHOULD WORK FOR US:

• The right attitude: modern methods and a diverse creative workspace with an open and international culture
• Everyone for the product: Together we create a flexible highly scalable product with stateoftheart technologies. We can only succeed if everyone works as a team
• Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
• A great environment: Flexible and familyfriendly environment bright and easily accessible offices modern software and hardware
• High flexibility degree: Prefer to work early or late at night Do you have to pick up your children from kindergarten Do you prefer working abroad We believe in results and motivated employees

Do you want this job

Wed love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race color religious belief ethnic origin nationality sex gender identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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