Waiter Captain

• Ensures that all food and beverages are of the specified quality and quantity and that is ready for service at all times. • Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm • Takes an active role in coaching and developing junior staff. • Responsible for clearing, collecting and returning food and beverage items to proper area. • Works with fellow staffs and managers to ensure that the dining location reaches its full potential. • Cleans and sanitizes tables and chairs when necessary. • Ensures clean and sanitized utensils and glassware’s is done before each meal. • Cleans and sanitizes the entire dining room or cafeteria after each meal serving as prescribed in the Standard Sanitation Operating Procedure Checklist. • Assists in the preparation of functions and private parties as directed. • Adheres to correct hygiene and sanitary practices in accordance to Customer sanitation standards • Oversees the activities of the employees working in shifts in order to ensure continuous operations Additional Responsibilities 3 Job Knowledge & Skills • Knowledge of Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of food and services • Familiarity of various health and safety regulation • Knowledge of foreign languages orally or written in the hospitality sector in order to communicate with colleagues, customers or guests. • Handling customer complaints • Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet/restaurant • • ERP knowledge preferably SAP functional skills are a requirement to be successful in this role. Job Experience Total 6 year(s) On Job 2 year(s) GCC 2 year(s) Competencies Collaboration Accountability Product/Service Management L1 Resilience Quality Food Safety and Sanitation L1 Adminstrative Services L1 Food and Beverage Quality Management L1 Guest Relations L1 Leadership