Maximo Sr Consultant

Job Title : Maximo Sr Consultant

Location: US Houston (Onsite)

Language: English/Spanish

Mandatory : IBM Maximo Asset Management

Additional Skill : .NET

Industry: Oil/Gas

Job description:

Experience: 810 Years

Senior support lead is responsible for overseeing and managing the support team to ensure the highquality result to customer. This role involves strategic planning coordination of support activities and continue improvement of support process. Sr support Lead will ensure that customer satisfaction and performance goals are met.

Key Responsibility:

• Lead Mentor and guide the support team to deliver exceptional customer service.
• Handle complex and escalated customer issues and provide resolution in timely manner.
• Oversee daily support operations including ticket management escalation procedure and issue resolution.
• Coordinate training programme to ensure the team is up to date with the latest product knowledge and support based practice.
• Monitor customer satisfaction level and implement strategy to improve overall customer experience.
• Lead initiative to improve support tools system and processes.