Maximo Sr Consultant
Posted on :
22-06-2024
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Job Description
Job Title : Maximo Sr Consultant
Location: US Houston (Onsite)
Language: English/Spanish
Mandatory : IBM Maximo Asset Management
Additional Skill : .NET
Industry: Oil/Gas
Job description:
Experience: 810 Years
Senior support lead is responsible for overseeing and managing the support team to ensure the highquality result to customer. This role involves strategic planning coordination of support activities and continue improvement of support process. Sr support Lead will ensure that customer satisfaction and performance goals are met.
Key Responsibility:
- Lead Mentor and guide the support team to deliver exceptional customer service.
- Handle complex and escalated customer issues and provide resolution in timely manner.
- Oversee daily support operations including ticket management escalation procedure and issue resolution.
- Coordinate training programme to ensure the team is up to date with the latest product knowledge and support based practice.
- Monitor customer satisfaction level and implement strategy to improve overall customer experience.
- Lead initiative to improve support tools system and processes.
Employment Type
Full Time
Key Skills
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