Application Support Engineer

Title: Application Support Analyst

Location: Plano TX / Alpharetta GA

Duration: 6 Months contract to hire

Description:

The client is looking for candidates with Windows Desktop Support SRE incident management and good communication skills.

• Responsible for outage and incident management
• 24x7 support
• Problem solving steps
• Server restart (if applicable)
• Look into configuration
• Monitor dashboard alerts
• Anything that is critical
• Proactive monitoring and flagging
• Create dashboard for any critical tracking
• Triaging
• Create chatroom / War room
• Incidents acknowledgment
• Engage T2 as needed
• Should have basic Java Dynatrace ELK App Dynamics