Network Tech Support Analyst

Title : Network Tech Support Analyst Intermediate Level

location : Paulsboro NJ (Candidate must be located in Paulsboro NJ and willing to travel to Clinton NJ occasionally)

Duration : 12 months Contract

Required Skills:

Minimum of 35 years of Telecom Networking related experience with specialties in supporting one or more areas:

• Medium to large enterprise networking infrastructure/services.
• Core Networking Technologies Routing Switching TCP/IP Wireless LAN
• Transport technologies MPLS Frame Relay VSAT Leased lines campus cabling
• Network Security Remote Access Technologies IPSec
• Voice Service technologies: PBX VMX Call CenterIVR Cisco IP Telephony Microsoft LYNC
• Data Centre Services Application Accelerator Load Balancer
• Routing Protocols BGP ISIS EIGRP Vendor familiarization Cisco Juniper F5 General

Additional Skills:

• Fluent English communication skills both verbal and written
• Presentation and interpersonal skills
• Mature and able to work in a global virtual team environment
• Proactive and able to work independently with minimal supervision
• Multitasking Skills (ability to manage assigned tasks while being flexible work other priority issues as they arise)
• Process oriented
• Good analytical skills
• Good team player
• Project management skills
• Computing Environment: Cisco/Juniper/HP routers and switches W7 W2K UNIX LINUX subsets and proprietary solutions for specific systems and applications

Job Summary:

• Develop and perform implementation activities for projects
• Perform Quality Assurance activities including identifying and submitting network design issues to Engineering
• Participate in FollowtheSun (FTS) oncall rotation
• Primary contact for vendor TAC in support of operational problems
• Develop and maintain Technical Support process and deliverables
• Develop and maintain process for handover of technology and service to Operations
• Develop and maintain Network Service Support Models Develop and maintain Operations Practices Develop and maintain workflow automation

Other Responsibilities:

• Assist with development and maintenance of Network Service General Practices Network technology and service ISRMPs
• Network technology recommendations
• Network device OS recommendations
• Technology training program
• Network service strategy
• Device configuration standards