David Kennedy Recruitment is working with a leading BPO/outsourcing companythat is seeking to onboard a Customer Service Representative inBarcelona. The employee would join a team that isfully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide
Position:Customer Service Representative (Danish) PartTime
Location: Remote anywhere in Spain
Employment type: 3month contract with 1month probation period
DUTIES AND RESPONSIBILITIES:
- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- You can put yourself in our customers shoes analyze their problems and offer them individual solutions
- Offering an omnichannel service to our consumers via telephone email chat and social media
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador
REQUIREMENTS:
- Afluent level of Danish (C1) with exceptional grammar and spelling skills
- High level of English (C1) (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problemsolving
OFFER:
- Parttime: (20 hours/week)Working days/Hours: Monday to Friday from 11:00 am to 3:00 pm
- Incentives: Top performance incentives
- Paid bank holidays 1 extra day in lieu
- Work from anywhere in Spain. (WFH)
- Training: 2 weeks / Monday to Friday from 9:00 am to 6:00 pm
- Option to sign up for Discounted Private Health Insurance
- Referral Program Bring a friend and get a referral bonus
- Access to LinkedIn specialized training & courses