Italian Speaking Reservations Agent

Do you have a passion for travel and a talent for organization Are you fluent in Italian and English If so we want YOU on our Reservations team!

About the Role:

Are you ready to use your communication skills and meticulous nature to create unforgettable travel experiences Join our team as a Reservations Agent and be the first point of contact for Italian customers booking their dream getaways. Youll ensure a smooth booking process and provide exceptional customer service in both Italian and English.

What Youll Do:

• Receive incoming calls from the market whilst converting the maximum number of these calls and enquiries into
  sales
• Achieve performance targets (sales callhandling and quality) as set out by the Market Manager and Team Leaders
• Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service
  quality and customer experience
• Track all reservations onrequest and provide the customer with an effective support
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling crossmarket calls ensuring that as many calls as possible are handled and
  converted into sales
• Dealing with customer complaints in a professional manner
• Adhoc tasks as assigned by the Team Leader

The Ideal Candidate:

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word
• Fluency in Italian (C2) and English (B2)
• Good sales and/or customer service skills from previous job experience
• Excellent communication skills written & spoken in the required language
• Ability to work in a fastpaced environment
• Good team player with ability to build and maintain strong relationships
• Word processing skills be able to type 25 WPM
  
  

  Why Youll Love Working Here:

  • Make a Difference: Play a key role in creating memorable travel experiences for our customers.
  • Competitive Compensation: Earn a progressive salary with a base of 15723.84 gross annually a language allowance of 600 and the opportunity to earn a performance bonus of up to 2500 (after 6 months).
  • Thriving Work Environment: Be part of a dynamic team in a fastpaced environment.
  • Predictable schedule: MondaySunday schedule (7 am 8 pm).

Ready to Become a Reservations Rockstar

Dont miss out on this exciting opportunity! Apply today to join our team. Joining date: June 28th.

Remote Work :

No