Scheduling Analyst - English - Gdask

Position: Scheduling Analyst

Location: Gdask Poland

Work Model: hybrid

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Incorporate client requirements such as training coaching and feedback sessions as well as forecasting future needs based on skill distribution and agent preferences
• Recommend solutions to conflicts that arise in schedules
• Handle special scheduling requests from agents or clients
• Collaborate with operational points of contact to schedule activities like unplanned & planned absences or offqueue times effectively
• Offer weekly staffing projections for the upcoming four weeks to aid in planning and resource allocation
• Maintain and update employees skills special scheduling agreements vacation entitlements and contractual information within the scheduling systems database.

REQUIREMENTS:

• At least 2 years of experience in a call center and/or 1 year specifically in workforce management
• Excellent oral and written communication skills specifically minimum B2 English level
• Familiarity with workforce management processes including staffing projections scheduling and metrics monitoring is preferred
• Aboveaverage knowledge of Google Suite applications (Sheets Slides) and MS Office applications (Word Excel)
• Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred
• Decisionmaking Skills: Ability to showcase innovation good judgment and problemsolving skills when making decisions related to scheduling and resource allocation.

OFFER:

• Freedom to implement your own ideas in a highly motivated team
• Close cooperation with other departments
• A demanding and comprehensive area that encourages shaping customer service for our key partner
• Internal training and learning opportunities
• Career opportunities in an international company
• Committed and motivated Team
• Private medical healthcare
• Medicover Sport card
• Co financing of online courses on three different platforms
• And many others!