Service Quality Manager

Key Activities and Accountabilities
Work with Group product line supporting the service delivery role out to Well Construction
Improve service quality across the area of responsibility.
Develop clear action and improvement plans on area of review.
Maintain and develop the Quality Management System (QMS) in line with Industry standards and organisational needs.
Maintain and manage the quality processes procedures and plans operated within the area of responsibility in accordance with ISO9001;2008 and maintaining accreditation accordingly.
Ensure service quality is maintained on new projects with appropriate personnel equipment and operating procedures.
Ensure best practice is developed and employed across all operating regions driving a consistent high standard and approach to service quality management.
Reduce Non Productive Time within Well Construction product line.
Maintain and manage interfaces between internal departments to ensure understanding and compliance with the QA requirements.
Support investigations on service quality incidents and drive lessons learned.
Control and develop department and project specific quality processes and procedures.

Job Knowledge and Qualifications
Extensive previous experience in a Quality role
ISO 9001:2008 Internal Auditor qualification (IRCA Approved)
Experience of International Standards including ISO 9001
Experience of process and procedure writing
Working Knowledge of Root Cause Analysis and Statistical Analysis tools
Working Knowledge of other International Standards including API Q2 API 6A & 14A and BS EN 10204
Proficient in Microsoft office (Excel Powerpoint and Word) 8. Previous supervisory experience