Job description:
- Provide hightouch customer care for all of our clients Consumer banking customers
- Manage and prioritize a high volume of casework through various channels of communication both externally and internally. Phone Email direct messaging etc.
- Provide escalation support for Tier 1/Tier 2 Shared Resources team.
- Ensure customers experience exceptional service by providing clear concise written and verbal communication for internal and external customers.
- Act as subject matter expert for Consumer products services and systems as well as partnering with nonconsumer lines of business with ties to consumer products and services.
- Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.
- Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.
- Abide by our client s policies procedures and regulatory compliance guidelines.
- Advanced organizational skills prioritizing business needs and meeting service level agreement deadlines.
- Utilize unique specialized skills as needed per direction of management.
Provide exceptional client experience.
Qualifications
- Preferred 3 years of banking experience with a demonstrated knowledge of consumer products systems and services recommended.
- General working knowledge of all applicable banking laws and regulations
- Customer service oriented with a strong orientation for sensitivity and professionalism when handling customer calls questions and concerns.
- Strong oral presentation and training delivery skills inperson and over the phone required
- Excellent problemsolving analytical and critical thinking skills
- Demonstrated ability to influence and establish positive working relationships across the organization required
- Results oriented in a highperformance team environment
- Selfstarter and ability to multitask in a fastpaced environment
- Outstanding organization and effective time management skills
- Proficiency in the use of Microsoft Office products (MS Word MS PowerPoint MS Excel)
- Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.
Education: Bachelors Degree
customer service,communication,organization