Customer Support Representative

• Provide hightouch customer care for all of our clients Consumer banking customers
• Manage and prioritize a high volume of casework through various channels of communication both externally and internally. Phone Email direct messaging etc.
• Provide escalation support for Tier 1/Tier 2 Shared Resources team.
• Ensure customers experience exceptional service by providing clear concise written and verbal communication for internal and external customers.
• Act as subject matter expert for Consumer products services and systems as well as partnering with nonconsumer lines of business with ties to consumer products and services.
• Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.
• Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.
• Abide by our client s policies procedures and regulatory compliance guidelines.
• Advanced organizational skills prioritizing business needs and meeting service level agreement deadlines.
• Utilize unique specialized skills as needed per direction of management.

• Preferred 3 years of banking experience with a demonstrated knowledge of consumer products systems and services recommended.
• General working knowledge of all applicable banking laws and regulations
• Customer service oriented with a strong orientation for sensitivity and professionalism when handling customer calls questions and concerns.
• Strong oral presentation and training delivery skills inperson and over the phone required
• Excellent problemsolving analytical and critical thinking skills
• Demonstrated ability to influence and establish positive working relationships across the organization required
• Results oriented in a highperformance team environment
• Selfstarter and ability to multitask in a fastpaced environment
• Outstanding organization and effective time management skills
• Proficiency in the use of Microsoft Office products (MS Word MS PowerPoint MS Excel)
• Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.

customer service,communication,organization