Sales Agent Reservations

Summary:

We are looking for a Sales and Reservation Agent Specialist to ist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you should have excellent customer service ss. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Qualifications:

• Bachelor's degree in Tourism Management, or related fields.
• 0-1 year of experience in travel and tourism fields, Fresh graduates are welcome.
• Excellent written and verbal communication ss.
• Creative thinking and problem-solving ss.
• Ability to multitask and prioritize tasks.
• Ability to work collaboratively in a cross-functional team environment and effectively coordinate with internal stakeholders, agencies, and vendors.
• Excellent teamwork spirit, good communication ss, Strong team management and leadership.

Key Responsibilities:

• Monitoring hotel bookings.
• Handling incoming requests (groups/fit).
• Solving reservations problems if any.
• Contact suppliers (Hotels, Transfer & Airline ).
• Knowledge of GDS ( Gallieo+ Amdues) is a plus
• Building relationships with travel partners.
• Handling outgoing group requests & honeymooners.
• 24/7 availability upon request.
• Stay up to date with the latest offers.