IT Service Desk Field Support

• Qatar Company is one of the leading producers of ethylene and low-density polyethylene (LDPE) and linear low-density polyethylene (LLDPE) in the Middle East Region. • Qatar Company is one of the companies located in the Industrial City along-with its neighbors producing fertilizers, steel, petroleum products and natural gas liquids. • Qatar Company was established in 1974 as a joint multinational venture to utilize the associated and non-associated Ethane feed from petroleum/natural Gas production in line with the industrialization plan of the State of Qatar. • Qatar Company commenced commercial production in 1981 and soon became well established in the global market for its commitment to quality and reliability. • Qatar Company IT Dept. provides services to approx.1500 staff located in Mesaieed plant & Doha head office. • RFP Purpose • Qatar Company is looking to establish a contract for IT Support services for the below roles for the period of five years. • Provide end user desktop support via remote control viewer (SCCM) • Deploy standard Applications from SCCM package deployment. • Preparation of new PCs/notebook computers for deployment using an approved standard image, including the unpacking, installation of the operating system, installation of applications and clients as per the user requirements, settings of operating system, user profiles, & PC BIOS parameters as per policies. • Onsite installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets. • Installation of additional applications as per user's requirements as per approved list. • Preparation and onsite installation of Networked printers that will serve Business Applications users. • Preparation and onsite installation of local Printers for users. • Upgrade of PC hardware as required such as increase of memory or hard disk size. • Upgrade of operating systems and applications to approved standard. • Troubleshooting of hardware and software for PCs & Peripherals. • Recovery (If possible) of lost user's data caused by hardware or software failures and user errors. • Relocation of PCs & Peripherals as required by users. • Configuring user data backup mechanisms as required by users as per company policy. • Configuration and fine-tuning of existing applications on PCs such as internet browsers and office automation application settings. • Carrying out preventive maintenance tasks (PC fine tuning/vacuum/clearing temp and unwanted files) on Desktops and Laptops at periodic intervals. Level 1 troubleshooting of Wireless Access Points, IP Phone and End user Network connectivity. • Install IP phones apparatus. • Manage and Maintain structure cabling system related to Networks (fiber and copper) • Responsible for maintaining the documentation of structure cabling (copper and fiber). • Track the incident until closure and keep the User up to date with the incident status • Functional escalation in case the incident resolution times exceed the agreed service levels • Selective quality checks on closed incidents & service requests • Each member of staff shall have a minimum of five years of experience working in an IT Service Desk environment along with technical support based on ITIL best practices guidelines in the Oil & Gas sector. • Familiar working experience in ITSM platform ServiceNow. • CONTRACTOR shall provide staff with relevant experience with the skills as listed as per their job description. • Salary: • Monthly Rate in QAR Plus Transportation, Food & Accommodation provided by Company • Work Schedule: • 8 Hours / 5 Days • Duration: • 5 years, renewable • Location: • Qatar