Computer Support Specialist

Qualifications:

• A minimum of 2 years of experience in broadcast operations postproduction or digital supply chain
• A minimum of 2 years of experience in a operational/support oriented position
• A minimum of 2 years of experience in a customer facing role
• A minimum of 2 years of experience of all Microsoft Office applications (including Outlook Word Excel)

Additional Job Requirements

Desired Characteristics

• An individual with a very strong desire to learn take on new technologies and challenges
• Knowledge pertaining to desktop hardware software applications MAC/PC OS and network connectivity
• Excellent troubleshooting problem solving and escalation skills
• Experience training others and documenting standard operating procedures
• Experience supporting customer workflows through operations team and/or help desk
• Ability to multitask and make effective decisions in a highpressure deadline driven environment
• Strong communication skills and ability to interface with multiple departments clients and vendors.

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software.
• Develop training materials and procedures or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions problems and remedial actions taken or installation activities.
• Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff users and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies including workflow analysis space design or cost comparison

technical support,Microsoft Office,Troubleshooting,software support,Software Installation