FL-DCF-St Augustine-ESS-Interviewing Clerk

Job id: 739277

Department: FLDCF

Position: Interviewing Clerk

Location: 200 San Sebastian View Suite 2300 St Augustine Fl 32084

Shift: Part Time 21.5 hrs per week.

Job description:

• FLDCFSt. AugustineESSInterviewing Clerk Help DCF clients who can not make it to the storefront in Jacksonville and Daytona.
• PT hours: There is flexibility there. The person can do up to 21.5 hours but does not have to do all that and they can have partial days.
• At this point there is no requirement on specific days besides MON FRI and normal working hours.

JOB DESCRIPTION/SPECIFIC SKILLS:

• Effectively assessing customers needs.
• Referring customers to community agencies as appropriate.
• Timely and accurately escalating customers complaints/inquires as appropriate.
• Documenting customers records timely and in accordance with departmental procedures.
• Assisting customers with completion of online or paper applications.
• Assisting customers with My ACCESS Accounts.
• Effectively communicate with internal and external customers as by departmental procedures.
• Effectively maintaining customer log
• Explains eligibility requirements form completion requirements community resources for financial assistance and/or provides program benefits.
• Speaking Talking to others to effectively convey information
• Judgment and Decision Making Weighing the relative costs and benefits of a potential action
• Active Listening Listening to what other people are saying and asking questions as appropriate
• Information Gathering Knowing how to find information and identifying essential information
• Problem Identification Identifying the nature of problems
• Reading Comprehension Understanding written sentences and paragraphs in work related documents
• Service Orientation Actively looking for ways to help people
• Writing Communicating effectively with others in writing as indicated by the needs of the audience
• Information Organization Finding ways to structure or classify multiple pieces of information
• Identification of Key Causes Identifying the things that must be changed to achieve a goal
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar
• Therapy and Counseling Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments rehabilitation equipment and its proper use and methods to evaluate treatment effects
• Clerical Knowledge of administrative and clerical procedures and systems
• Computer Knowledge of computer software including applications