German Speaking Reservations Agent

Tasks

• Carrying out daily arrival and departure checks
• Advising our international guests by email and phone
• Responsible for the maintenance of our PMS and other hotel specific systems as well as all our guest and customer data
• Checking the reservations as well as our incoming payments
• Processing various guest enquiries
• Implementing our SOPs
• Keeping monthly overnight statistics and process commissions

Requirements

• Professional training or completed studies in the field of hotel management
• A minimum of one year experience in a similar position
• Excellent communication and interaction skills
• A High degree of commitment and selfmotivation
• A team player with a high sense of responsibility and quality consciousness
• Very good knowledge of MS Office and good knowledge of reservation systems
• Excellent written & spoken German and English skills