Sales Account Executive - Gex Search

Key Responsibilities & Accountabilities:

Strategic:

1. Monitor sales performance and adjust strategies as and when needed to achieve sales targets.

2. Develop and maintain relationships with clients and their accounts.

3. Maintain knowledge of industry trends products and competitor activities to provide

competitive advantages.

4. Analyze sales data and market trends to make informed business decisions.

5. Develop tactics for lead generation (e.g. cold calling email campaigns networking events

content marketing).

6. Adapt to One Engage sales plan based on market changes client needs and competitive

dynamics.

Operational:

7. Initiate contact with potential clients through coldcalling or responding to inquiries generated

from advertisements marketing email campaigns networking events.

8. Create relationships with clients to identify their potential needs and qualify their interests

and viability to drive sales.

9. Present service details to clients once their needs are identified.

10. Move solid leads through the marketing funnel to a sales opportunity and arranging in

person meetings emails or phone calls.

11. Follow up with potential clients who expressed interest but did not purchase any services.

12. Maintain a work environment by complying with procedures rules and regulations.

13. Develop a smooth onboarding process for new clients outlining the steps from contract

signing to service launch.

14. Seek opportunities to upsell or crosssell additional services as the clients needs evolve.

People:

15. Understand our ideal clients and how they relate to our services.

16. Perform regular followup calls or emails and facilitate communication with existing clients to

ensure their satisfaction and identify new potential needs.

Education & Qualifications:

• Bachelors degree in business administration or marketing (Customer experience customer

engagement or related field).

• Additional courses in sales techniques marketing and communication may be advantageous.

Experience:

• Minimum of 58 years of experience in sales preferably in the Customer Engagement

fields (customer experience / customer service).

• Extensive knowledge of outsourcing customer experience/service/engagement industry.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.

Soft Skills:

1. Excellent communication skills in English and Arabic languages (verbal and written).

2. Strong interpersonal teamwork and customer service skills.

3. Ability to work flexible hours including weekends and holidays.

4. Excellent customer service skills and the ability to resolve customer issues.

5. Must be detail oriented with high degree of accuracy.

6. Ability to develop and implement sales strategies to achieve sales targets.

7. Good time management and analytical skills.

8. Good telephone etiquette and computer literacy skills.

9. Selfmotivated.

Job Type: Fulltime

Pay: KD250.000 KD350.000 per month

Experience:

• Customer Service Field: 5 years (Required)