Senior Site Reliability Engineer

About Customer Success

The Customer Success team in ConsenSys is focused on exactly that: making our customers successful. The team is designed to complement ConsenSys products by creating a holistic well-rounded experience for our customers and users.

We focus on 3 areas:

• Customer experience - Ensuring that our customers and users are engaged, and satisfied with ConsenSys products and services.
• Brand protection - Maintaining and elevating the ConsenSys brand and overall reputation through our customers and users, and their feedback.
• Continuous improvement - Learning and adapting to the customers' needs and providing feedback to the products allows ConsenSys to maximize its market potential and be a better fit for a wider audience
  

What You’ll Do

As a ConsenSys Site Reliability Engineer, you will work as part of a team responsible for building and maintaining enterprise-grade highly scalable production systems running blockchain-based applications built using the latest technologies focused on maximizing the platform’s ility, reliability, availability and security.

Responsibilities Will Include

• ist in the design and continuously improve our team’s processes, tools and solutions used to build, deploy, monitor, maintain and scale production systems
• ist in the design and improve our monitoring, alerting and remediation solutions with focus on proactively identifying and addressing production issues
• Collaborate with platform, support and dev teams for events such as production releases, change management and incident management
• Participate in the on-call rotation for critical system alerts
• Work in shifts in order to cover an extended time frame including evenings and weekends
• Investigate and lead efforts to remediate critical operational production issues
  

Would be great if you brought this to the role

Minimum Requirements

• Excellent communication ss (writing and speaking) in English
• In-depth understanding of production management principles for distributed systems
• 3-5 years experience working with Infrastructure as Code and cloud provisioning tools
• 3-5 years experience working in operations teams managing production environments
• 3-5 years experience of utilizing and writing in languages such as Bash, Python, JavaScript and/or Go, or equivalents
• 3-5 years experience of general Linux experience
• Hands-on experience with AWS, experience with Azure is a significant plus
  

Preferred Qualifications

• Hands-on experience with Kubernetes, general containerization concepts and tools
• Hands-on experience with monitoring, logging, telemetry and visualization tools such as Proeus, Grafana, Datadog
• Working experience with git, and platforms such as Github and Gitlab, as well as the concepts of CI/CD and general production software delivery
• Technical aptitude, ability and pion for learning new technologies, odologies and tools
• Demonstrated ability to think on your feet and troubleing/resolving issues in real time
• Hands-on experience with tools such as Terraform and Helm
• Prior experience in a service desk/Help desk role
• Understanding of blockchain technology and the Ethereum ecosystem
  

Nice to have

• Experience with Github Actions, ArgoCD and Flux
• Security and networking experience is an advantage
• Experience using services such as Cloudflare, Auth0, Okta
• General software development experience
• Working knowledge of how to use Atlian tools such as Jira and Confluence
• Technical degree in Computer Science or equivalent