IT Support Specialist

About us:

Stafide is the premier destination for tech talent consulting providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment we specialize in aligning elite tech talent with companies to meet their IT consulting requirements precisely. Be part of our journey as we redefine the landscape of tech recruitment.

As an IT Support Specialist you will:

• Provide support to internal users remotely using tools like Microsoft Teams and mobile communication.
  
• Record and update incident details and statuses in the Jira Service Desk system.
  
• Analyze technical incidents and coordinate with both internal and external resolution groups to expedite problemsolving.
  
• Address and resolve issues across a variety of applications.
  
• Manage and oversee tasks related to laptops mobile phones subscriptions and printers.
  

What You Bring to the Table:

• A productive and customeroriented approach.
  
• A minimum of an MBO diploma in IT.
  
• Proficiency in English
  
• A basic knowledge of Windows OS Active Directory and SCCM.
  
• A logical mindset with a focus on clearing the incident list.
  

You Should Possess the Ability to:

• Think logically and take initiative to come up with creative solutions and improvements.
  
• Communicate effectively and coordinate with other resolution groups including those in Poland Germany and with global suppliers.
  
• Handle multiple tasks efficiently and adapt to changing priorities.
  

What We Bring to the Table:

• A dynamic and supportive work environment that encourages professional growth and development.
  
• Opportunities to work with a diverse team and to engage with global suppliers and teams.
  
• A commitment to providing the tools and resources needed to succeed in your role.
  
  

About us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we specialize in aligning elite tech talent with companies to meet their IT consulting requirements precisely. Be part of our journey as we redefine the landscape of tech recruitment. As an IT Support Specialist, you will: Provide support to internal users remotely using tools like Microsoft Teams and mobile communication. Record and update incident details and statuses in the Jira Service Desk system. Analyze technical incidents and coordinate with both internal and external resolution groups to expedite problem-solving. Address and resolve issues across a variety of applications. Manage and oversee tasks related to laptops, mobile phones, subscriptions, and printers. What You Bring to the Table: A productive and customer-oriented approach. A minimum of an MBO diploma in IT. Proficiency in English A basic knowledge of Windows OS, Active Directory, and SCCM. A logical mindset with a focus on clearing the incident list. You Should Possess the Ability to: Think logically and take initiative to come up with creative solutions and improvements. Communicate effectively and coordinate with other resolution groups including those in Poland, Germany, and with global suppliers. Handle multiple tasks efficiently and adapt to changing priorities. What We Bring to the Table: A dynamic and supportive work environment that encourages professional growth and development. Opportunities to work with a diverse team and to engage with global suppliers and teams. A commitment to providing the tools and resources needed to succeed in your role.