Program Test Manager

Position Title:

Program Test Manager

Supervisor Title:

Cluster Head/ BU Head

Department

Quality Control & Testing

Sub Department

NA

Grade :

Job Code/ Req #:

Role Purpose:

To lead the definition of testing strategy plans and execution till release across multiple product modules ensure stakeholder management build team capabilities and provide guidance for solution keeping in mind best in class testing methodologies and protocols

Areas of Responsibility:

Testing Strategy & Planning

Collaborate with senior management and guide the definition of testing strategy roadmap and plans across product modules and share industry expertise related to the same

Review resourcing requirements across various testing teams and product modules and deploy manpower accordingly; plan for recruitment based on estimated pipeline and volumes

Review the availability of testing tools hardware software and network configurations used during testing and provide approvals for testing tool/technology upgrades based on costbenefit analysis; seek inputs from leadership as necessary

Lead the establishment of criteria for key scenarios to test for all possible use cases simulation of end users performance test data and review metrics on a regular basis

Testing Governance

Oversee adherence to testing standards protocols and processes and share recommendations based on industry trends and expertise; address any deviations from established standards

Conduct periodic reviews of test objectives acceptance criteria goals workload profiles and use case scenarios and review suggestions from the team for continuous improvement of the same

Review and investigate escalated items from the team and drive changes in testing policies/protocols if needed; raise red flags to leadership team and track closure of pending items

Conduct weekly reviews with the team related to dashboard metrics (productivity effort deviation schedule deviation etc.) and act as the conduit between the testing teams and leadership to cascade findings and feedback

Process Improvement

Monitor automation activities for testing processes and drive innovation to improve performance engineering effectiveness; introduce new tools and technologies to streamline operations

Stay abreast of industry trends and share best practices with the larger team; create case studies and training modules to drive improvement plans.

Evaluate and continuously implement best in class practices to improve process efficiency

Stakeholder Management

Identify and shortlist 3rd party vendors/ partners for specialized testing requirements and certifications

Lead contract management negotiate and finalize the terms along with finance teams

People Management

Manage mentor and inspire a team and team members including managing performance goals and development potential and evaluate potential new talent

Provide support to resolve conflict between multiple work streams / groups; provide inputs on goal setting and performance appraisals of team members; identify training needs for associates based on the business / client requirements

Oversee training sessions to enhance product / domain knowledge for team members; Identify new training requirements based on skill gaps and industry trends

Key Performance Indicators

Resource utilization

Cost benefit drivers at program Cost avoidance Cost of Quality Virtualizations Service efficiency etc.

Customer Satisfaction

Team Engagement

Additional Information:

Multiple project across regions/ clients/ services

Total team size: 5 60

Operating Network:

Internal

External

Technology/Engineering Teams

Senior Management/Leadership

Support teams (HR IT Finance Product Management Team etc.)

Customer

Vendors/ Partners

Qualifications Education and Skill Requirements:

Education

Bachelor s Degree in Engineering Computer Science / MCA

Experience

Entry Level

15 years of experience

Experienced

20 years of experience

Behavioral Skills

Knowledge / Skills

Time Management

Problem Solving & Decision Making

Communication

Resource Management

Conflict Management

Team Management

Procurement Management

Negotiations

Expert knowledge of Testing Process types and tools

Product Knowledge

Good to have

Awareness of Industry best practices

Domain knowledge of Banking Industry and concepts

Testing types and methodologies

Reviewed By:

Date:

Approved By:

Date:

Last Updated By:

Mercer

Date:

03/03/2022