Training Manager - Micro Lending

Job role :

• Developing mobile based or web based content for training the FOS.
  

• Updating and moderating contents as per the requirement of the business front
  

• Evaluate the Process & Product knowledge test through online module. Take initiative like eLearning.
  

• Planning scheduling and executing Process Specific Training Product & skill based Training for existing and New Hire (Loan Officer and branch staff).
  

• Provide tool to improve efficiency of individuals
  

• Scrutiny of new recruit profile and conduct evaluation tests for them before selection
  

• Collect & Publish industry fraud cases and make branch staff aware about possible lapses which lead
  

  to serious loss

• Circulate knowledge series and conduct surprise online/SMS/telephonic test
  

• Prepare sales tool for Sales team and provide necessary training
  

• Suggest process and product improvement ideas
  

• Ensure closure of audit remarks
  

• Highlight star performers
  

• Provide system training to new and existing staff
  

Requirements

Key Responsibilities :

• Monitoring staff behavior and awareness on products and policies
  

• Process understanding KYC Knowledge understanding of the documentation required
  

• Product and Competitor Knowledge
  

Benefits

Mandatory skills required

• Excellent written and verbal communications and pleasing personality
  

• 35 years of relevant experience as trainer in micro finance business
  

• Willingness to travel extensively
  

• High level of Self Drive