Call Center Manager - Remote Work

This role is and excellent opportunity for a CIPD level 3 qualified aspiring HR professional to develop their skills. You will be responsible for your area for the employee life cycle including; recruitment, the coordination of induction and training of staff, resourcing training, timesheets and payroll processing, general queries and minor casework.

Johnsons 1871 is the over-arching group label that covers a range of consumer, but mainly b2b brands, operating in the moving, asset, project, and facilities management arenas.

Our businesses add a tremendous amount of value above and beyond simply moving things from A to B. With innovative and market-leading tools for asset tracking and management and a Sustainability First message, Johnsons has big ambitions and already wins day after day against their competition.

We are an equal opportunities employer. Our policy is to recruit a diverse workforce that reflects the communities we work in and follow the guidelines of the Equal Opportunities Act 2010.

Our aim is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

An integral role as HR Administrator/ Coordinator acting in a key supportive capacity for the Johnsons 1871 Group.

Reporting into our HR Manager and working closely with our business support team, you will be the first point of contact for recruitment, the employee life cycle, and general HR queries. Predominantly based out of our Croydon Office and our London branches with occasional travel to support our other Depots.

Role and Responsibilities;

• Responsible for the recruitment process and the induction of new staff for your assigned area and for constantly maintaining an agreed level of people resource.
  
• Act as a local point of contact for HR practice, policies, and process queries
  
• Approach the role with a strong customer service and business support mindset
  
• Work alongside our HR Manager to ensure our systems are kept up to date and operate our HR systems
  
• Issue people documentation in a timely manner always ensuring accuracy and maintaining confidentially
  
• Work closely with Payroll and accounts to ensure two-way communication to meet the basics around accurate and timely pay
  
• Process payroll and deal with pay queries raised within your area.
  
• Coordinate your areas training and ensure training is delivered
  
• Record training on HR Systems and personal files.
  
• Managing the administration for security checks chasing people for the relevant documentation and ensuring checks are completed.
  
• Provide proactive support with absence management, ensuring relevant documentation is completed and absence records in our HR system are kept up to date
  
• Effectively assist and be responsible for ensuring completion of onboarding new employees, ensuring all relevant documentation is received and equipment is ordered and in place.
  
• Completing Leavers letters and exit interviews and ensuring all equipment and cards are returned.
  
• Assisting employees to access the employee benefits program.
  
• Report complex casework to HR management and coordinate investigations and documentation
  

Requirements

Skills:

Benefits