IT Support Analyst ServiceNow

IT Support Analyst / ServiceNow

W2 Only in office full time local candidates are encouraged to apply.

Our direct client currently has a contract to hire opening for an IT Service Desk Team for their IT Group at its headquarters location downtown Los Angeles CA.

The IT Support Analyst will be required to come into the office fulltime starting at 6:30am with every other Friday off.

Expectation is a contract duration of 6 months and then conversion to client direct employment.

Were looking for someone who has experience working on an Automatic Dialing System & System Center Configuration Manager (SCCM) can work on tasks related to troubleshooting ordering Yubi Keys Docking Station setup and knowledge on ServiceNow.

Main responsibilities include but are not limited to:

• Intake calls using ACD and creating tickets within ServiceNow.
• Learning and responding to customer requests to resolve software and hardware issues.
• Escalating unresolved issues as necessary.
• Learning to remotely troubleshoot and install software.

Required Skills:

• High school diploma or certificate of high school equivalency and 2years of relevant experience; or an associate degree from an accredited college or university in a related field and 2 years of relevant experience; or a bachelors degree from an accredited college or university in a related field experience.
• Intermediate knowledge MSOffice (Windows 10 & Team) ServiceNow Tanium SCCM Adobe and Active Directory.
• Demonstrates a positive attitude customer service skills problem solving skills and the ability to work collaboratively with teammates.
• Valid California Class C Driver License that allows you to drive in the course of your employment.