Customer Support Agent for Hub88

Youll be an essential member of the Customer Experience Team providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly so youll be used to working in a fastpaced environment which is constantly evolving and innovating putting our customers at the heart of everything we do.

Your daily tasks will be

• Serving as the initial point of contact and taking ownership of our B2B customers addressing their inquiries concerns and issues through various channels.
  
• Providing B2B customer support services on a 24x7 basis following rostered schedules.
  
• Building and maintaining strong relationships with our B2B clients engaging in live chat support understanding their unique needs and requirements.
  
• Effectively routing and escalating cases to technical legal commercial finance developer or product teams as necessary.
  
• Redirecting referrals and inquiries from the marketplace to the respective leads and commercial team.
  
• Assisting with maintaining information in our CRM system as well as documenting customer interactions and maintaining accurate records of customer inquiries resolutions and feedback.
  
• Staying uptodate with our products services and industry trends as well as collaborate with internal teams to providing accurate and relevant information to customers.
  

What we expect from you

• Previous experience in a customer support role preferably in a B2B environment.
  
• Excellent communication skills both written and verbal with the ability to convey technical information in a clear and understandable manner.
  
• Speaking English on a conversational level.
  
• Strong problemsolving skills with the ability to analyse and resolve complex customer issues effectively.
  
• Patience empathy and a genuine desire to assist customers and provide exceptional service.
  
• Proficiency in using customer support software ticketing systems and CRM tools.
  
• Ability to multitask prioritise and manage time effectively in a fastpaced environment.
  

What will you find at Yolo Group

• Generous learning & development package (personal development plan & trainings companywide knowledge sharing & trainings)
• Opportunity to invest in the Groups own venture fund Yolo Investments
• Focus on your wellbeing via monthly sports compensation inhouse gym and relaxing sleeping pods in our HQ 3 health days per year supporting mental health through Siffi and private health insurance
• Celebrating together! Birthday day off paid vacation days to celebrate personal life achievements e.g. childs first school day marriage etc.
• Comfortable offices with its own cafeteria in HQ plenty of fruits snacks drinks and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group
• Free parking at the office (on a firstcome firstserved basis)

If you feel excited but want to hearmore dont hesitate toapply and we will sort everything out as we go!

Yolo Group brings nextlevel innovation to the worlds of gaming fintech blockchain and more. Serving millions of users worldwide the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun fast and fair products and services. Powered by a team of 1000 Yoloers from 60 different nationalities around the world the Yolos disruptive DNA is matched only by a desire to take everything we work on to the moon.