Assistant Resort Manager - Front Office Food Beverages

Job Title: Assistant Resort Manager Food & Beverage Front Office

Location: Zen Hotels by Keekoo Stays Manali Himachal Pradesh

About Us:

At Keekoo Hospitality we strive to provide unforgettable experiences for our guests. Nestled in scenic surroundings our resort offers unparalleled service and amenities. We believe in creating a harmonious environment where both guests and staff feel valued and cared for. Join us in our journey of hospitality excellence.

Position Overview:

We are seeking a dynamic and passionate Assistant Resort Manager to oversee the Food & Beverage Front Office and Restaurant departments. The ideal candidate will be responsible for ensuring seamless operations exceptional guest experiences and a supportive environment for our employees. This role requires strong leadership skills attention to detail and a commitment to delivering outstanding service across multiple areas of the resort.

Key Responsibilities:

1. Hasslefree Checkin & Checkout:

Streamline checkin and checkout processes to minimize guest wait times.

Coordinate with front office staff to ensure efficient handling of guest arrivals and departures.

2. Room Readiness & Upsell/Crosssell:

Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards.

Implement strategies to upsell and crosssell resort amenities and services to enhance guest experience and revenue.

3. Employee Experience:

Conduct timely training sessions for food & beverage front office and restaurant staff to ensure they are equipped with necessary skills and knowledge.

Regularly review employee performance and provide constructive feedback to support their growth and development.

4. Vendor Experience:

Identify suitable vendors for food beverages and other supplies required for resort operations.

Negotiate with vendors to secure the best rates and quality of products ensuring costeffectiveness without compromising on standards.

5. Property Experience:

Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations.

Oversee cleanliness and maintenance of guest rooms property areas and restaurant facilities adhering to hygiene and safety standards.

6. Food & Beverage Operations (Including Restaurant and Room Service):

Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service.

Collaborate with the culinary team to maintain highquality food standards and develop seasonal menus.

Monitor inventory levels and order supplies to meet demand while minimizing waste.

Ensure compliance with health and safety regulations in food preparation and service areas.

7. Guest Feedback:

Implement systems to collect guest feedback and reviews ensuring timely responses and appropriate action plans.

Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.

Requirements

Requirements:

Bachelors degree in Hospitality Management or related field preferred.

34 Years experience in a supervisory role within the hospitality industry with a focus on Food & Beverage Front Office and Restaurant operations.

Excellent communication and interpersonal skills.

Strong leadership abilities with a customercentric approach.

Ability to multitask prioritize and problemsolve in a fastpaced environment.

Proficiency in relevant software applications such as property management systems and Microsoft Office suite.

Benefits

Benefits:

Competitive salary commensurate with experience.

Opportunities for career advancement and professional development.

Performance Incentives

Keekoo Hospitality is an equalopportunity employer and welcomes applications from individuals of all backgrounds.

Requirements: - Bachelor's degree in Hospitality Management or related field preferred. - 3-4 Years experience in a supervisory role within the hospitality industry, with a focus on Food & Beverage, Front Office, and Restaurant operations. - Excellent communication and interpersonal skills. - Strong leadership abilities with a customer-centric approach. - Ability to multitask, prioritize, and problem-solve in a fast-paced environment. - Proficiency in relevant software applications such as property management systems and Microsoft Office suite.