NetworkTelecom Specialist

We are seeking a dedicated Network/Telecom Specialist to join our team

***Candidate will be working onsite for the duration of the engagement.

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system communicate with site technicians and customers alike and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLAs.

Skills Required:
1. Bachelors degree or 3 to 5 years in Information Technology or Computer Science
2. Excellent understanding of technologies operating systems networking antivirus backups systems firewalls and switches.
3. Knowledge regarding at least one of the following vendor products: Juniper VMWare Microsoft Cisco
4. Selfmotivated enthusiastic and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customeroriented and capable of providing high levels of client satisfaction
7. Collaborate and work well with others
8. Experience with VOIP technologies is a plus
9. Experience in a NOC environment is preferred.
10. Strong skills in working with clients and communication
11. Knowledge of network cabling network classification and network topology

What we are:
My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge technology expertise and customer commitment. A trusted longterm service provider for various state governments across both the software product development and IT Staff Augmentation. Certified Minority Business Enterprise (MBE) with over 13 years of experience. We are CMMI Level 3 Certified for both IT Development and IT Services ISO 27001:2022 certified for Information Security Management and ISO 9001:2015 certified for Quality Management Systems.