Transportation Specialist
Transportation Specialist
Posted on :
01-10-2024
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Job Description
Key Responsibilities:
-
Outbound Shipments Management:
- Maintain the outbound log for the igned facility to track all shipments.
- Manage shipments to ensure accuracy timeliness and profitability.
- Book shipments using the WWMH process and dispatch carriers as needed.
- Create or secure required shipping doents including BOL and customs paperwork.
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Customer Pickup Orders:
- Manage customer pickup orders and communicate essential information:
- Sales Order Number (SO#)
- Customer Purchase Order Number (PO#)
- Total weight pallet count dimensions and freight cl
- Pickup address shipping hours and site contact information
- Request for BOL and recipient details
- Monitor and follow up on customer pickups:
- Send reminder emails if orders are staged for over a week.
- Add notes in Nav and escalate to include the sales coordinator and sales rep if orders remain staged for additional weeks.
- ist in obtaining a ship date if necessary.
- Manage customer pickup orders and communicate essential information:
-
ThirdParty Shipments:
- Set up shipments with preselected carriers chosen by the customer.
- Request or create BOL as needed especially if not dealing with a broker.
-
Daily Operations:
- Review the outbound log daily to identify and address any orders that did not ship as planned.
- Reschedule shipments if necessary and notify customers of any delays.
- Communicate updates regarding hot orders late shipments and damaged shipments.
- Ensure timely communication with customers carriers and sales teams.
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Communication and Problem Resolution:
- Provide updates on shipment status including PODs and tracking information.
- Communicate with carriers to ensure the best service lowest cost and customer satisfaction.
- Coordinate with Sales on resolving issues related to late hot or damaged shipments.
Qualifications:
- Proven experience in transportation or logistics.
- Strong organizational and communication ss.
- Proficiency in handling shipping doentation and processes.
- Ability to work independently and manage multiple tasks effectively.
- Familiarity with shipping software and tools (e.g. Nav WWMH process).
Employment Type
Full Time
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