ERP Helpdesk Coordinator

Position: ERP Helpdesk Coordinator

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

• Act as the primary point of contact for end users seeking support with ERP systemrelated inquiries and challenges.
• Address helpdesk tickets and queries promptly and professionally providing accurate solutions and resolutions.
• Troubleshoot reported ERP system issues pinpointing root causes and implementing suitable fixes or workarounds.
• Escalate intricate issues to the appropriate IT personnel or vendors for further investigation and resolution.
• Record helpdesk tickets comprehensively documenting user inquiries reported issues actions taken and provided resolutions.
• Offer guidance and training to end users on maximizing the utilization of ERP system functionalities and features.
• Collaborate with IT teams and ERP system administrators to recognize recurring issues and establish sustainable solutions.
• Stay updated on ERP system updates patches and enhancements and relay pertinent information to end users.
• Maintain knowledge base articles and documentation to facilitate selfservice support for end users.
• Monitor helpdesk performance metrics analyze trends and identify areas for enhancing support processes and procedures.

Requirements:

• Bachelors degree in Computer Science Information Technology Business Administration or a related field.
• Demonstrate proficiency in utilizing ERP systems like SAP Oracle Microsoft Dynamics or similar platforms.
• Showcase strong problemsolving and analytical abilities effectively diagnosing and resolving technical issues.
• Exhibit excellent communication and interpersonal skills adept at professional interaction with end users across all organizational levels.
• Have experience in documenting helpdesk tickets issues and resolutions in a ticketing system.
• Capable of working independently and prioritizing tasks in a dynamic work environment.
• Familiarity with ITIL or other IT service management frameworks is beneficial.
• Any relevant certifications in ITIL ERP systems or helpdesk management would be advantageous.
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application