Polish Bilingual

With Language Premium!

Open to candidates residing outside the Philippines willing to relocate immediately (relocation package not included). Planning to move or open to relocating to the Philippines.

Site: Taguig Philippines

Job Qualifications:

• Experience and Technical Skills
• Fluent in Polish and English (verbal and written)
• Bachelors Degree in Information Technology Computer Science or other relevant fields (good to have Technology)
  • Certification (Good to have)
• 1 years of any desk job or professional IT experience or 2 years of professional customer service/technical support work experience in BPO or related industry
  
• With M365 administration/troubleshooting skills and experience
  Good to have Knowledge in Exchange SharePoint MS Teams MS Windows Server and Azure Concept
• Experience in or exposure to a clientfacing role
• Preferable Communication skills are at least B2 or higher
• Any Microsoft 365 Microsoft Windows Desktop Management MS Windows Server Azure or Exchange
• Solid foundational knowledge of Windows Mac OS and other Office Apps
• Amenable to a flexible work schedule as the need arise
• Amenable to working onsite

Job Description:

• Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Provide whiteglove support to Microsoft customers but not limited to SMBs partners and consumers with the FCR First Call Resolution goal in mind
• Guide customers in onboarding their businesses solving issues and providing thorough instructions when utilizing M365 services like Exchange Online SharePoint Online Office 365 Pro Plus Yammer etc
• Document and report to QMs Cluster Leads and Geo Leads any identified gaps issues etc.
• Report to QM Geo Leads any management or technical opportunities
• Build relationships to create reinforce motivate and guide customers and partners
• Effectively drive recommendations and land priorities across customers partners and across organizational boundaries
• Leverage collaboration support tools and processes to expedite resolution of customer issues

Remote Work :

No