Job Title: Backup Administrator
24/7 rotational shift (Shift 1 (8 AM 5 PM) Shift 2 (4 PM 1 AM) Shift 3 (12 AM 9 AM))
Location: Plano TX onsite
Duration: Long Term Comtract
Technology:
- Avamar Data. Domain skills. Cyber Recovery a plus or able to train on Cyber Recovery.
- DPA reporting and monitoring.
Duties and Responsibilities:
- Support a variety of backup configurations and platforms
- Perform routine systems maintenance upgrades capacity planning and administration
- Responsible for development documentation and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems
- Investigate and troubleshoot incidents and provide resolution within defined service level agreements (SLAs)
- Communicate effectively with various entities including client technical and nontechnical resources
- Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards.
- Proactively monitor and report performance utilization of backup technologies
- Handling major issues (P1/P2) and working on backup environmental errors with the vendor
- Configuration layout and performance tuning of backup infrastructure
- Provide analysis of Environment and Best Practice knowledge transfer
- Perform necessary backup infrastructure maintenance in accordance with customers change management policies.
- Ensure that the backup technologies are updated with current stable and compliant architecture that meets enterprise standards
- Participate in Root Cause Analysis reviews when applicable
- Active participation in Disaster Recovery planning and exercises when required
- Perform oncall activities as needed for the environment and technologies
Skills and Qualifications:
- Bachelors degree preferred in Computer Science or equivalent experience
- Minimum 5 years in a Backup Infrastructure hardware and software environments
- Experience with EMC Storage products
- and Windows server operating system skills including the ability to write and troubleshoot shell scripts
- Knowledge of job associated database / software / documentation backups
- Should be able to deploy Backup environment from scratch participate in DR activities
- Knowledge of Application aware backups (SQL Oracle Exchange etc.)
- Knowledge of Avamar Data Domain CyberRecovery and CyberVault.
- Familiarity with VMware and other virtualization technologies.
- Problem solver with troubleshooting decision making and analytical skills
- Able to work and interact with others in a structured / team environment
- Flexibility and adaptability to handle competing work demands
- Excellent verbal and written communication skills
- Ability to work flexible hours and be oncall
- ServiceNow functionality and usability