Head of Operations

• Account Planning: Collaborate with Account Leads to create monthly & quarterly execution plans from account onboarding.
• Standardization: Work with management to develop/implement SOPs for streamlined execution documentation and reporting.
• Client Communication: Engage with significant clients fostering smooth transition from brief to execution promoting business growth.
• Business Development: Utilize client relationships to expand existing business opportunities.
• Quality Assurance: Maintain creative quality standards in agency deliverables to clients.
• Campaign Strategy: Develop 6month campaign rollout plans fostering future client partnerships.
• Scaling & Growth: Assist in scaling team capacity and services adapting to business growth.
• Team Empowerment: Design teams to meet company goals enabling gradual task ownership.
• Strategic Protocols: Create standardized strategies for business growth across existing and new clients.
• Content Creator Network: Market inhouse product establish a network of resources for business realization.
• Process Optimization: Streamline team structure for financial growth client satisfaction and expansion.
• Market Expansion: Collaborate with management to establish agency presence in new markets.
• Retention Strategies: Implement measures to reduce employee attrition and enhance client retention.
• Annual Planning: Lead the organization of an annual team meeting to outline goals and strategies for the upcoming year.

• Proven experience in digital marketing and operations management.
• Strong leadership communication and client relationship skills.
• Ability to enforce SOPs and drive process improvements.
• Strategic mindset with a focus on business growth and scalability.
• Experience in team management and empowerment.
• Familiarity with campaign planning and creative quality control.
• Demonstrated success in client retention and employee engagement.

operations,project management skills,digital marketing,social media management,management