Client Relationship Manager

Overview:

Key Responsibilities:

• Develop and maintain strong relationships with clients
• Understand client needs and provide suitable solutions
• Resolve client issues and address complaints in a timely manner
• Identify opportunities to upsell or crosssell products and services
• Collaborate with internal teams to ensure client needs are met
• Prepare regular reports on client feedback and satisfaction
• Organize and attend meetings with clients to discuss their requirements
• Research and identify potential new clients
• Monitor market trends and competitor activities
• Manage client contracts and agreements
• Ensure adherence to company policies and procedures
• Provide product knowledge and training to clients
• Conduct client satisfaction surveys and analyze results
• Contribute to the development of marketing strategies to attract new clients

Required Qualifications:

• Bachelor s degree in Business Administration or related field
• Proven work experience as a Client Relationship Manager or similar role
• Excellent communication and interpersonal skills
• Strong negotiation and problemsolving abilities
• Proven track record in meeting sales targets
• Ability to build and maintain strong client relationships
• Good understanding of customer service principles
• Experience in contract management and agreement negotiation
• Proficiency in CRM software and Microsoft Office suite
• Ability to multitask and prioritize workload effectively
• Strong organizational and time management skills
• Knowledge of market research and analysis
• Customeroriented mindset with a focus on delivering highquality service
• Ability to work well in a team as well as independently
• Flexibility to travel for client meetings as required

communication,negotiation,client management,relationship building