Overview:
The Client Relationship Manager plays a crucial role in building and maintaining strong longlasting customer relationships. They are responsible for understanding client needs ensuring customer satisfaction and identifying opportunities to enhance the client experience.
Key Responsibilities:
- Develop and maintain strong relationships with clients
- Understand client needs and provide suitable solutions
- Resolve client issues and address complaints in a timely manner
- Identify opportunities to upsell or crosssell products and services
- Collaborate with internal teams to ensure client needs are met
- Prepare regular reports on client feedback and satisfaction
- Organize and attend meetings with clients to discuss their requirements
- Research and identify potential new clients
- Monitor market trends and competitor activities
- Manage client contracts and agreements
- Ensure adherence to company policies and procedures
- Provide product knowledge and training to clients
- Conduct client satisfaction surveys and analyze results
- Contribute to the development of marketing strategies to attract new clients
Required Qualifications:
- Bachelor s degree in Business Administration or related field
- Proven work experience as a Client Relationship Manager or similar role
- Excellent communication and interpersonal skills
- Strong negotiation and problemsolving abilities
- Proven track record in meeting sales targets
- Ability to build and maintain strong client relationships
- Good understanding of customer service principles
- Experience in contract management and agreement negotiation
- Proficiency in CRM software and Microsoft Office suite
- Ability to multitask and prioritize workload effectively
- Strong organizational and time management skills
- Knowledge of market research and analysis
- Customeroriented mindset with a focus on delivering highquality service
- Ability to work well in a team as well as independently
- Flexibility to travel for client meetings as required
communication,negotiation,client management,relationship building