Project Manager Contact Center Background

Job Description:

• Preparing and maintaining project plans status reports decision and issue logs
• Bringing thought leadership in overseeing continuous improvement opportunities operational efficiencies technology enhancements and cost reduction initiatives
• Collaborating with business unit Leads to drive improvements across our three business pillars of Customer Colleague and Cost
• Working with peers and internal customers to prioritize and work backlog.
• Identifying opportunities providing recommendations and driving to optimize performance to achieve goals and operational objectives.
• Working with business users and owners to understand their needs and translate into final project deliverables.

Key Requirements:

• Relevant Bachelors degree.
• 12 years of experience in Project Management in Contact Center Management.
• V. Good English level