Customer Services Coordinator

Who we are

The companyis a global logistics company offering transport and related services by land sea rail and air. They particularly focus on costefficient sustainable and environmentally friendly transport. With an annual turnover of more than 900 million euros the company is one of the largest transport companies in Europe with offices in 24 countries across Europe North and South America Asia and Australia employing around 1700 employees in total.

Position Description

As a Customer Services Coordinator your focus is to provide customers with the best possible experience. You do this by acting as a key point of contact for those customers from start to finish. Its dynamic challenging and rewarding. Communication is essential and no day is the same.

Specific tasks and responsibilities

• Accurately follow the progress of transport processes for your key accounts being an important point of contact for our customers giving them the best possible experience.
• Keep the customer informed and solve any problems concerning for instance the necessary documentation or fixing a different delivery time.
• Update Samskip systems with cargo details matching the commercial invoices from shippers or any other changes requested by the customer.
• Arranging the collections and/or deliveries
• Providing track & trace information e.g. in case of delays or longer transit time than requested by customer
• Handling and charging of additional revenue: FOP charges Waiting hours Quay rent
• Solving issues that can occur for an order; delays wrongly loaded goods adding and changing references or any exception that can occur during a transport

Knowledge and Skills

• Accurate in the execution of tasks.
• Ability to handle a high volume of work.
• An altruist and collaborative approach to customer and colleagues.
• Polished and professional writing skills.
• Ability to listen and explain (complex) requirements to others.
• Competent in the use of computers systems and a good understanding of electronic media distribution.

Education and Experience

• A high school degree.
• Experience in international transport shipping or customs is useful but not essential.
• One year experience in a similar job.

Languages

• Fluent in English both verbally and in writing.
• Knowledge of additional European languages is welcome.