Customer Care Representative

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and chat.
• Conduct Mystery calls.
• Generate daily and monthly report.
• Resolve customer issues and complaints in a professional manner.
• Provide accurate information about products and services.
• Process orders returns and exchanges.
• Upsell and crosssell products and services.
• Document customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Identify and escalate priority issues.
• Meet and exceed customer service goals.

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Empathetic and patient demeanor
• Proficiency in using customer service software and tools.
• Knowledge of product and service offerings
• Familiarity with CRM systems and call center operations

call center operations,empathetic,empathy,customer service,crm systems,problem-solving,communication,interpersonal skills,patience,multitasking