CRM Executive to a Digital Marketing Company in Malta

Our client is seeking an individual who thrives in a fastpaced international setting is enthusiastic about their work detailoriented organised with excellent communication skills.

With a direct reporting line to the CRM Manager this role a primary focus on setting up testing executing and coordinating CRM related initiatives.
Their ideal candidate has a good grasp of CRM discipline within the iGaming industry.

Tasks

Job description:

• Brief in campaigns including: sendouts of emails SMS OSM and other content types for various brands and markets.
• Solid understanding of the conversion retention churn prevention and reactivation CRM process.
• Assist in writing and localising copy for marketing and promotional materials
• Cross check with all stakeholders to ensure all details are available for execution
• Work with content management system (CMS) to upload banners and banner copies on site
• Communication creations and send outs.
• Setup Bonuses using back office tools for targeted marketing promotions.
• Request and handle customer lists and ensure correct segmentation.
• Launch and test promotions on multiple devices.
• Establish a good communication with the customer support team.
• Report on communication and campaign performance.
• Constant lookup for processes / campaigns / tools optimisation.
• Ensure timely and flawless quality on all tasks handled.
• Keep monitoring and improveming our automated flows across devices brands and markets to optimize our user experience.
• Ensuring that the Customer Service Team and all project stakeholders are kept fully up to date with all upcoming campaigns and promotions.
• Monitoring industry trends and providing competitor analysis where relevant.
• Be involved in our new team members training

Requirements

Requirements:

• Highly reliable and organised.
• Detailed orientated with a keen interest for optimisation
• Organised and Autonomous
• A positive and cando attitude
• Problemsolving and flexibility capabilities
• Ability to prioritize to meet strict deadlines
• Excellent communication and collaboration team working skills
• Good command of written and spoken English
• Sportsbook and Crypto CRM experience is an advantage.
• iGaming experience is a requirement

Benefits

Benefits:

  Competitive salary  Private health insurance.  The opportunity to work with and learn from a highly skilled talented team.  A down to earth company culture.