Customer Care Executive

Responsibilities:

1. Handle customer inquiries: Respond to inbound customer calls promptly addressing their queries concerns and complaints professionally and efficiently.

2. Provide product and service information: Familiarize yourself with companys wide range of products and services to accurately address customer inquiries and offer suitable solutions.

3. Order processing: Accurately record customer details orders and payments ensuring data integrity while efficiently processing orders through our system.

4. Manage customer accounts: Update and maintain customer databases ensuring accurate and uptodate customer profiles for future reference.

5. Upselling and crossselling: Identify and seize opportunities to upsell and crosssell Yamahas products and services based on customer needs and preferences.

6. Complaint resolution: Investigate and resolve customer complaints and issues efficiently empathetically and in a timely manner aiming to achieve customer satisfaction and retention.

7. Escalation management: Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution.

8. Followup: Initiate followup calls to ensure that customer concerns have been addressed adequately and document outcomes for future reference.

9. Maintain call center etiquette: Adhere to call center policies and procedures maintaining professionalism confidentiality and a positive attitude while engaging with customers.

10. Performance metrics: Achieve performance targets in call quality customer satisfaction and productivity.