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You will be updated with latest job alerts via email4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Responsibilities:
1. Handle customer inquiries: Respond to inbound customer calls promptly addressing their queries concerns and complaints professionally and efficiently.
2. Provide product and service information: Familiarize yourself with companys wide range of products and services to accurately address customer inquiries and offer suitable solutions.
3. Order processing: Accurately record customer details orders and payments ensuring data integrity while efficiently processing orders through our system.
4. Manage customer accounts: Update and maintain customer databases ensuring accurate and uptodate customer profiles for future reference.
5. Upselling and crossselling: Identify and seize opportunities to upsell and crosssell Yamahas products and services based on customer needs and preferences.
6. Complaint resolution: Investigate and resolve customer complaints and issues efficiently empathetically and in a timely manner aiming to achieve customer satisfaction and retention.
7. Escalation management: Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution.
8. Followup: Initiate followup calls to ensure that customer concerns have been addressed adequately and document outcomes for future reference.
9. Maintain call center etiquette: Adhere to call center policies and procedures maintaining professionalism confidentiality and a positive attitude while engaging with customers.
10. Performance metrics: Achieve performance targets in call quality customer satisfaction and productivity.
Full Time