Customer Success Manager

Mize is a Fintechtravel startup headquartered in Tel Aviv with additional offices in Argentina Spain the UK the US China and India. We leverage highend technology to address the evolving challenges in the travel industry delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.

As a Customer Success Specialist at Mize you will play a crucial role in building and managing longterm relationships with our clients. Youll be part of an agile team working alongside welcoming hardworking and fun individuals dedicated to influencing the product from overall experience to development. The position is fully remote.

Responsibilities:

• Building and managing longterm relationships with our clients
• Enhancing client results and proactively pushing for expansion
• Enhancing customer experience through product support
• Conduct onboarding and training sessions for clients
• Analyze and provide insights on clientbusiness interactions
• Utilize data to identify opportunities for improvement and growth
• Handle customer requests and complaints effectively and promptly
• Work towards solutions that align with both customer needs and company objectives
• Manage communication infrastructure to ensure efficient and effective client communication

Requirements :

• 4 years of experience in Customer Success roles Account Management roles Project Management roles
• Experience within the hightech industry tourism industry with a proven track record of working with international multidivisional and multigeographical clients
• Proficient in Excel and experience working with tools like HubSpot Zendesk Monday or Pipedrive advantage
• Knowledge of the Travel domain and industry advantage
• Experience working collaboratively with crossfunctional teams including Sales Products Marketing and Services
• Strong bias for action techoriented and a resourceful outofthebox thinker capable of solving problems in a fastgrowing company
• Strong organizational skills attention to detail multitasking abilities and the ability to prioritize and meet targets and commitments
• Previous experience in a hypergrowth startup environment and mindset advantage
• English Spanish and Portuguese Native level both Written and Verbal with excellent communication skills

Remote Work :

Yes

Employment Type :

Fulltime