Ops specialist - So Paulo Brasil

What would you do

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.
• Deliver training to clients on our functionalities and explain how to configure our software.
• Resolve doubts on product usage/configuration/etc.
• Carry out weekly follow up calls with our clients.
• Escalate product or customer issues that need to be addressed by customer success managers.
• Create documentation presentations user manual and other resources to help clients use the product effectively.
• Accurately record meeting minutes including key points discussed decisions made actions agreed upon and deadlines set during the meetings.

Your experience has been shaped by

• You took classes related to operations/logistics at university.
• Native Portuguese and Intermediate English or Spanish.
• Management of tools for data analysis: Excel.

Your SuperPowers

• You are an ops lover: Ask smart questions about the operation.
• Excellent communication and organizational skills.
• Be a resultsdriven person.
• Ability to perform well under highpressure environments.
• Knowledge of last mile operation or logistics.
• We would extra love it if you have customerfacing experience.

What we bring to the table

• Hybrid Work: Work together as a team.
• Flexible hours: We trust your work and skills.
• Additional days off to vacations.
• Half day off on your birthday.
• Access to Educational Budget.
• Workstation Paid BYOD or companyprovided machine. Different options to satisfy your palate.
• Health insurance: Get the attention and care that you deserve. Available in some countries.