customer support representative

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email or live chat
• Resolving customer problems and complaints in a professional manner
• Providing information about products and services
• Processing orders forms applications and requests
• Managing and updating customer accounts
• Identifying and escalating priority issues
• Following up with customers to ensure their satisfaction
• Collaborating with other teams to address customer needs
• Documenting customer interactions and transactions
• Meeting or exceeding customer service metrics
• Contributing to process improvements for a better customer experience
• Staying updated on product knowledge and industry developments
• Assisting with training new team members
• Adhering to company policies and procedures
• Ensuring customer privacy and data protection

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or relevant role
• Excellent communication and active listening skills
• Ability to handle stressful situations calmly
• Strong problemsolving abilities
• Empathetic and patient with a positive attitude
• Ability to multitask and prioritize tasks
• Adaptable to change in a fastpaced environment
• Basic computer skills and familiarity with CRM systems
• Attention to detail and accuracy
• Good knowledge of customer service principles and practices
• Team player with a customeroriented mindset
• Willingness to work flexible hours
• Ability to work independently with minimal supervision
• Professional and courteous demeanor

communication,empathy,multitasking,adaptability