Genesys Developer

Genesys Developer

Location: Onsite Austin TX
Duration: Long term contract (Hybrid Role)

Roles and responsibilities:

Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt to anything new.

• Genesys composer routing developer. Having knowledge on java and genesys cloud is a plus.
• Hands on Experience in Genesys Routing Composer Development required
• Hands on Routing Experience in Composer Multimedia channel Development (Email Iwd)
• Experience in Service Level Routing and Priority Tuning
• Able to Explain and strong knowledge in Multisite Architecture
• Hand on ORS Implementation experience is required.

Skill Sets Experience Preference

Genesys Core and Voice 25 years Is Required
Genesys 25 years Is Required
Genesys Composer Routing/platform developer 25 years Is Required
Genesys Digital 25 years Is Required

Below are the question asked in the Interview for this role.

• Explain Multisite Architecture
• Explain the Complex Project which you have develop in the Composer Routing
• Which Blocked used for Queue Treatment and do you Send Call to an Agent from IVR
• How do you pass the Variables from one Workflow to another Workflow
• ORS Architecture
• Exceptional Handling and Default Routing
• Scenario Lets say you have 3 Routing need to handle together like Skill based SLR PAR. How do you configure your workflow
• Blending agent for the Multisite Environment
• iWD configuration using Composer and IRD
• These questions they asked Mainly Focused on Multimedia Composer Routing (Email & iWD)
• Agent Reservation in SIP Cluster Architecture and Configuration