Customer Experience Advisor

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! ANDwere proud of it!Youve only got to have a look at our customer and employee reviews to see how important our people are and we take their happinesshealthand worklife balanceveryseriously.

Pay and Benefits:

• A starting salary of25970along with an annual company bonus scheme
• Working Monday to Friday
• Hybrid working available
• And many more!

Key Requirements:

• Ateam playerwho is also able to help and support your colleagues cases as and when required
• Awillingness to help our customersno matter how theyre feeling by being patient listening carefully and being levelheaded.
• Aclear communicator who has experience in having difficult conversations or complaint handling experience.

Key Responsibilities:

• This will be abusy telephone role where most of ourcustomers will call into speak to you todiscuss their complaint.
• The main part of this role is dealing with customers who have purchased a vehicle from First Response and they are unhappy with the quality of it.You will need to answer their queries and log new complaints whilst proactively contacting customers to provide them with updates.
• You will also support the investigations team to communicate a decision on a complaint with the customer.

To apply for this position:

• You must have the permanent right to work in the UK.