1. Passenger Assistance:
- Greet passengers upon their arrival at the airport and provide a warm and welcoming atmosphere.
- Assist passengers with checkin procedures security checks and boarding processes.
- Offer guidance and information about flight schedules gate changes baggage claim and other relevant airport services.
2. Customer Service:
- Provide exceptional customer service by addressing passenger inquiries concerns and complaints.
- Handle difficult or irate passengers with patience and professionalism resolving issues to the best of your ability or escalating to higher authorities when necessary.
- Ensure that passengers with special needs such as children elderly individuals or individuals with disabilities receive extra assistance as required.
3. Lost and Found Assistance:
- Assist passengers in locating lost baggage or personal items by liaising with the airports lost and found department and coordinating the retrieval process.
4. VIP Services (if applicable):
- Provide special services to VIP passengers such as escorting them through arranging ground transportation and ensuring a seamless travel experience.
5. Appearance and Conduct: Maintain a professional appearance and conduct yourself with courtesy and professionalism at all times.
6. Shift Work: Shift Work including nights weekends and holidays as airports operate around the clock.
Qualifications and Requirements:
- High school diploma or equivalent (additional education or certification in hospitality or tourism is a plus).
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities.
- Ability to work in a fastpaced and highstress environment.
- Knowledge of airport operations and procedures (training may be provided).
- Customer service experience is preferred.
- Multilingual skills are often an advantage.
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